***** at Edgars till points!

My mother went to Edgars Festival Mall to purchase clothes and she was assisted by a young man Mating Tshabalala. She paid on account and signed as usual. Months later she keeps on paying her account but the balance doesn't go down. She was later informed that she took out a 5000 parental cover and a medical aid/ dental cover. 1. My mother's parents and inlaw's passed away many yers ago before i was born and i am 26 years now. How can she open such a cover? What is shocking they don't even have names/ ID numbers of these parents they claim she took out a cover for? 2. They said she opened a dental/ medical aid cover, she hasn't had a medical aid in over 10 years and this dental cover she opened, she doesn't even know what the benefits are? How on earth would you pay every month for a policy/cover you don't know what benefits you're getting from it? They are running a fradulent entinty where their cashiers like Mating Tshabalala, take your signature and place it *******ly on these policies & covers without your knowledge or conscent. All because they want commission to boost their salaries at the expense of consumers. My mother has been up and down Edgards Festival Mall to try and get assistance but they take her from pillar to post without help, this is a pensioner. I ultimately decided to reach out to their Edcon group customer care and i was told how my mother signed and there is nothing they can help me with. When i ask them a simple question, can they provide names of the parents my mother covered, they were mute and i received no response.

They are croocks and are aware of what their cashiers are doing to consumers in the name of COMMISSION! It is a money making scheme. Just be careful when you purchase anything on account at an Edgars store. You'll be signed to their stupid policies and covers without your knowledge or conscent. Paying your account endlessly and seeing no difference!

Beware!!!