***** AT EDGARS DUE to *********** staff

It came to my attention yesterday when I received missed calls from Edgars ***** department and an sms at 11:21 stating security alert on my account for a transaction to the value of R6.320.60 done on the 06/02/2018 and it further stated that if its not me I should call ********** 44 6 . I immediately called the number after receiving this shocking sms which i have no knowledge of, i spoke to Duduzile Kubu who verified my details she mentioned that a Edgars replacement card was done on the 05.02.2018 and the transaction of R6.320.60 was made on the 06.02.2018 in Lalucia ,I mentioned to her that I’m based in Johannesburg and I’m in possession of my Edgars card and never requested a replacement card and havent transacted anywhere for many months with my Edgars Card , i also added to her that i am a victim of identity ***** and have app**** for protective registration and that there is no way that a card can be replaced and Duduzile mentioned that the process of a replacement card is not the same as opening an account,my response to her is that clearly Edgards didn’t follow the standard verification before granting a replacement card to a stranger who is in possession of my old ID book .She then mentioned that she has blocked my card and that i should visit my nearest Edgars branch and they should give me a dispute form to fill and once done Edgars branch will send it to ***** department to investigate.I then requested a reference and she advised that there is no reference number but she blocked my card and i should use her name Duduzile Kubu as reference mmmmmhhhh shocking i tell you. After completing the call with Duduzile . I then advised my supervisor that i need to leave work immediately due to ***** that happened on my account without my knowledge and I wont be able to concentrate at work she allowed me to leave work 5hour prior due to this unforeseen *****. I then went to Edgars Maponya with my affidavit ,ID and Protection document got assistance from Jabulile and she then advised that I should come back the next day to fill in the dispute form because the transactions are only going to be settled at the end of business and then only they will be able to fill in the transactions on the dispute form "The nerve to tell me that wow!!'' i lashed out and told her that I will not waste my time and money and come back in store for Edgar's Negligence and that I will fill in the dispute form and they will fill out the outstanding icons of the transactions when they settle their tills at the end of business ,she then granted me the dispute form and filled it in ,i enquired what is the waiting period for investigation and she mentioned that its 30days I was like that is too long and the maximum i can give them is 7-10days and not 30 days ,she then told me about a ***** case she dealt with which was over a month I told her that I don't want to know about other cases as I will not allow for this to drag for over 10days . I called the ***** department today 07.02.2018 around 10:15 to find out if they received my documents from Maponya Edgars and I spoke to Linda who kept on placing me on hold with no reason after a while she mentioned that he trying to get hold of Maponya Mall to follow up as they have not received my documents in their department ,I then requested him to call me back once his done checking with Maponya Edgars. I spent 15minutes and a couple of seconds with no joy at the end of the call. 30minutes later I received a back from Fikile from the dispute department who mentioned that Jabulile from the store has not sent the documents because they offline and latest will be tomorrow 08.02.2018 . MY BIGGEST CONCERN ABOUT EDGARS IS how many customer have to deal with such for their incompetency ,negligence I’m sensing that there was an arrangement between the ********* and the staff member at Edgars ,clearly he/she didn’t verify personal details before issuing a card .This very disturbing hey.