***** and useless customer support

Edgars - you are useless! Your 'customer support' team are terrible at their jobs. I write this review while I sit on hold YET AGAIN trying to get through to you... I had credit on my account only to discover that I somehow subscribed to mobile content fee and a sms subscriptions. I never subscribed to either but because you **********ly subscribed me to these services I have now been charged for them as well as a service fee as guess what, my account is no longer in credit. I am actually getting sms's from you to ask me to pay when YOU OWE ME MONEY...

Lets go back to my first call to your helpdesk on 6 August - got told that the mobile money content fee and sms subscription has now been cancelled. I requested an investigation as to why it was loaded in the first place and for it to be refunded and for my account to go back into the credit that it was in before. It is now 11 September and I have phoned FOUR times and still have no answer. Apparently someone tried to call me once but when they didn't get through they closed the call. When I called yesterday I was put on hold for more that 10 minutes and eventually had enough and hung up. Oh and by the way i'm still on hold currently. I am sick of your lack of service and ********* behaviour. How dare you add services to someones account without their permission and then do nothing to rectify the situation. Someone CALL ME and sort this out. I am tired of having to call you to get my money back.