***** and bad service
I have ********** purchases made on my account. I went into the Canal Walk branch to report it last week and filled out the necessary documents. I called the ***** department today and they say they received nothing from the store. The person I dealt with was Zamikhaya Madlanga.
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Replies (3)
Edgars's replyOfficial
16 Aug 2019, 09:35Dear Se****
Thank you for making contact with us regarding the ***** on your account.
We apologise for the delayed feedback since the documents have not been received as yet by our ***** department.
We are following up with Canal Walk to ensure that we receive them today and submit for further investigations and final feedback will be provided to you in 10 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the ***** on your account.
We apologise for the delayed feedback since the documents have not been received as yet by our ***** department.
We are following up with Canal Walk to ensure that we receive them today and submit for further investigations and final feedback will be provided to you in 10 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply16 Aug 2019, 09:35
Official
Dear Se****
Thank you for making contact with us regarding the ***** on your account.
We apologise for the delayed feedback since the documents have not been received as yet by our ***** department.
We are following up with Canal Walk to ensure that we receive them today and submit for further investigations and final feedback will be provided to you in 10 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the ***** on your account.
We apologise for the delayed feedback since the documents have not been received as yet by our ***** department.
We are following up with Canal Walk to ensure that we receive them today and submit for further investigations and final feedback will be provided to you in 10 business days.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
's updateReviewer Update
16 Aug 2019, 11:55 When I try calling this store nobody ever answers.*** is the number i dialed which is the one listed when I search the store details online.
's update16 Aug 2019, 11:55
Reviewer Update
When I try calling this store nobody ever answers.*** is the number i dialed which is the one listed when I search the store details online.
's updateReviewer Update
19 Aug 2019, 10:31Good day,
This issue is still currently dragging on. Absolutely nothing has been done to correct this ***** on my name. The ***** department has no records of my case when I call them. I got a call from a lady on Friday and she promised to email me the forms which I filled out more than a week ago at Edgars Canal Walk (I still have not received this mail with the forms as well). Why could this not have been done in the first place because now I drove to Canal walk especially for this ***** case all for nothing. This has become an even bigger inconvenience. Can I get the forms ASAP and a direct email address for your ***** department so I can send it myself.
This issue is still currently dragging on. Absolutely nothing has been done to correct this ***** on my name. The ***** department has no records of my case when I call them. I got a call from a lady on Friday and she promised to email me the forms which I filled out more than a week ago at Edgars Canal Walk (I still have not received this mail with the forms as well). Why could this not have been done in the first place because now I drove to Canal walk especially for this ***** case all for nothing. This has become an even bigger inconvenience. Can I get the forms ASAP and a direct email address for your ***** department so I can send it myself.
's update19 Aug 2019, 10:31
Reviewer Update
Good day,
This issue is still currently dragging on. Absolutely nothing has been done to correct this ***** on my name. The ***** department has no records of my case when I call them. I got a call from a lady on Friday and she promised to email me the forms which I filled out more than a week ago at Edgars Canal Walk (I still have not received this mail with the forms as well). Why could this not have been done in the first place because now I drove to Canal walk especially for this ***** case all for nothing. This has become an even bigger inconvenience. Can I get the forms ASAP and a direct email address for your ***** department so I can send it myself.
This issue is still currently dragging on. Absolutely nothing has been done to correct this ***** on my name. The ***** department has no records of my case when I call them. I got a call from a lady on Friday and she promised to email me the forms which I filled out more than a week ago at Edgars Canal Walk (I still have not received this mail with the forms as well). Why could this not have been done in the first place because now I drove to Canal walk especially for this ***** case all for nothing. This has become an even bigger inconvenience. Can I get the forms ASAP and a direct email address for your ***** department so I can send it myself.