HR
Haley Reeves-Moore
1 reviews | Active since Oct 2018
22 Oct 2018, 16:14
***** Airtime Disgraceful
I gave been battling since June to get Edgars to resolve my complaint. I have emailed and called them over 10 times and yet they keep emailing me saying i owe them money for Airtime I supposedly agreed to telephonically in May. I paid the R300 in July to ensure my credit records remain clean. They now owe me R300 as a refund for their incompetence and an apology . still waiting ...... disgraceful and unacceptable. Why must the client chase them for a mistake / ***** they initiated
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Edgars's replyOfficial
22 Oct 2018, 16:48Thank you once again for making contact with us regarding the airtime cancellation . Kindly be advised that the cancellation was done on the 7/8/2018. We are following up with our third parties regarding the reversals and feedback will be provided to you .Apologies for the disappointment that this matter has caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply22 Oct 2018, 16:48
Official
Thank you once again for making contact with us regarding the airtime cancellation . Kindly be advised that the cancellation was done on the 7/8/2018. We are following up with our third parties regarding the reversals and feedback will be provided to you .Apologies for the disappointment that this matter has caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
HR
Haley Reeves-Moore's updateReviewer Update
22 Oct 2018, 17:58I will only change my view once the refund has veen done , an apology letter sent and my account has been closed
HR
Haley Reeves-Moore's update22 Oct 2018, 17:58
Reviewer Update
I will only change my view once the refund has veen done , an apology letter sent and my account has been closed