1 reviews | Active since Nov 2013
***** account
Somewhere around February 2015 I found out that the is someone trying to open a contract or account under my name in Edgars, I then went to the store in Eastgate mall to report the matter I then explain to the consultant that I lost my ID in 2013 and since then I am experiencing problem with people opening ********** account. The consultant told me to bring ID copy and Affidavit which I did but every time I call and do follow up I was told that they don't peak anything on the system and the person who was dealing with my case resign. <br> <br> I went to the store again to do follow up but nobody understand what I am talking about. They end up giving me the number for ***** department to call<br> When I call the number was advice that it is a wrong number. <br> <br> PLEASE SORT THIS MESS UP <br>
Thank you for raising your concerns with us, as per our telephonic discussion, kindly note we could not pick up any account with your ID book. However, we have referred this matter to the ***** and Dispute department to conduct investigations and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Thank you for raising your concerns with us, as per our telephonic discussion, kindly note we could not pick up any account with your ID book. However, we have referred this matter to the ***** and Dispute department to conduct investigations and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,