FV
Frank V
1 reviews | Active since Sept 2016
01 Jun 2018, 10:55
*****
Edgars loaded an airtime contract onto my account without my knowledge, I have been on the phone for more than 26 minutes and counting with RMCS, the Edgars and Jet mobile service without any satifactory answers. It has taken 26 minutes to inform me that the contract was done via sms but no further assistance offred other than a promise that somebody would phone back. Who shall phone me? Name? Direct number? Holding for 24 minutes and counting hardly constitutes help. When was the contract loaded? How much was I credited? How many contracts were loaded previously? When shall I receive credit for these if loaded?
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Replies (2)
Edgars's replyOfficial
01 Jun 2018, 13:21Thank you for making contact with us regarding the mobile content that is going off your account .Apologies for the inconvenience caused to you.
Please note that we have escalated your query to our third parties RMCS for assistance and feedback will be provided to you .Your ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply01 Jun 2018, 13:21
Official
Thank you for making contact with us regarding the mobile content that is going off your account .Apologies for the inconvenience caused to you.
Please note that we have escalated your query to our third parties RMCS for assistance and feedback will be provided to you .Your ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
FV
Frank V's updateReviewer Update
01 Jun 2018, 13:48I spent more than 26 minutes with RCMS waiting for an answer, afer much promise that "Ruth" would return my call nothing has happened. No return call and no answers to the contract loaded onto my account.
I phoned her direct number, ********** but my call has gone unasnwered, as has my voice message.
Telling me that you have escalted it to RMCS is meaningless, I mentioned that I had spent 26 minutes on the phone with then and no asnwers were forthcoming. You simply told me what I had told you. I had a reference number.
The questions posed in the 1st post remain unanswered.
FV
Frank V's update01 Jun 2018, 13:48
Reviewer Update
I spent more than 26 minutes with RCMS waiting for an answer, afer much promise that "Ruth" would return my call nothing has happened. No return call and no answers to the contract loaded onto my account.
I phoned her direct number, ********** but my call has gone unasnwered, as has my voice message.
Telling me that you have escalted it to RMCS is meaningless, I mentioned that I had spent 26 minutes on the phone with then and no asnwers were forthcoming. You simply told me what I had told you. I had a reference number.
The questions posed in the 1st post remain unanswered.