*****

<p>In March I opened a new account with edgars just before 5pm, the next morning I recieved a call stating that my account was used *****ulantly and I needed to go into the branch and fill out forms for the dispute. I went back to the branch on the same day and then had to go to a police station and fill out an affidavit stating I was no the person making the purchase.</p> <p> </p> <p>My card was given to someone else who proceeded to purchase for R9000... After the dispute I went in to get my account card which was never given to me previously. I am still currently trying to get all reversals on my account done. I was put on insurance policies which I never agreed to and subsequently charged, I was also charged for a replacement card when the missing card is due to edgars initial error. I still have a balance when I have not purchased a single item on this account. My balance should be R0 but due to the rol***** effect from the *****, I have been charged monthly account fees for having balances due to the insurance policy and replacement card fee. I have gone into the branch multiple times and explained the story each time as well as made phone calls to customer service and head office and emailed ********** and I was informed that the reversals were done on the 11th of May... When I was in a branch on the 13th of May, my balance was still not R0 and today I recieve an sms stating I should pay my account urgently. </p> <p> </p> <p>I reiterate that I have not bought a single item on my account and I now want to close the account but edgars will only do so if I pay the outstanding amount which I am owing due to wrongful charges. I am always assured my account will be set to a balance of R0 but it is never done and my credit rating is taking a beating. </p>