zZ
zondi Z
1 reviews | Active since Nov 2015
10 Feb 2017, 18:59
*****
<p>I am from JHB that is where I have been staying I have never been to Durban. I was so shocked when I discovered that my personal details were used to open an account at Edgar’s in Durban they took stuff worth over 9000.00. I never lost my ID BOOK , what ID BOOK WAS USED TO OPEN THAT ACCOUNT? What proof of residence was give? And what pay slip was used?</p> <p>This is not right, am not in a good state of mind, this is traumatic </p>
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Replies (2)
Edgars's replyOfficial
11 Feb 2017, 11:11We have received your concerns and apologise for the inconvenience caused by the matter. Kindly visit your most closest store to be issued with the a dispute form stating that you never made the purchase and she store will liaise with the *****s and disputes team and keep you updated as well upon the investigations. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Feb 2017, 11:11
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly visit your most closest store to be issued with the a dispute form stating that you never made the purchase and she store will liaise with the *****s and disputes team and keep you updated as well upon the investigations. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
11 Feb 2017, 11:11We have received your concerns and apologise for the inconvenience caused by the matter. Kindly visit your most closest store to be issued with the a dispute form stating that you never made the purchase and she store will liaise with the *****s and disputes team and keep you updated as well upon the investigations. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply11 Feb 2017, 11:11
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly visit your most closest store to be issued with the a dispute form stating that you never made the purchase and she store will liaise with the *****s and disputes team and keep you updated as well upon the investigations. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,