TN
Thando N
1 reviews | Active since Nov 2012
17 Nov 2015, 14:38
*****
Its me again with the same issue, there was a ***** that was made on my Edgars account ***. I have logged a dispute in July and it hasn't been sorted till to date. I have just received an sms that my payment information has been placed on record with credit bure. I refuse to pay the amount, this needs to be sorted out. I called the call centre and spoke to Nonhlanhla and tried to explain the matter and she drooped the call on my ear. This is unacceptable, according to me records the account has been paid up and I need to close the accout but I cannot because I refuse to pay the outstanding. I will never pay it Edgars needs to resolve this matter.<br>
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
20 Nov 2015, 11:26Hello ***yT,
We tried contacting you ay 11:16 AM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can understand the longevity of this query and the frustration that has caused you, we sincerely apologise about that. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
We tried contacting you ay 11:16 AM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can understand the longevity of this query and the frustration that has caused you, we sincerely apologise about that. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply20 Nov 2015, 11:26
Official
Hello ***yT,
We tried contacting you ay 11:16 AM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can understand the longevity of this query and the frustration that has caused you, we sincerely apologise about that. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
We tried contacting you ay 11:16 AM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can understand the longevity of this query and the frustration that has caused you, we sincerely apologise about that. We assure you concrete feedback will be given to you shortly,
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the collections department on ***
Kind regards,
Edcon customer experience team,
***
Best regards,
