*****

My mum of 80 years closed her account in 2019 and she also received an sms confirming that the account has been closed. Today 31 July 2021 she received an sms indicating that she owes R3000 despite closing the account. What type of ***** is taking place because I tried to call the account queries and my calls is not being answered. Firstly which consumer laws of SA allows shops to open a credit account for an 80 year old? Who reopened a closed account? If this matter is not handled ASAP i am taking it to Consumer Council.