*****

I recently experienced a ***** issue on my Edgar's retail account. Someone purchased on my account for R9000. That is alot of money. I am truly dissapointed at this entire situation as I have been a good customer of Edgar's for many years. Atleast their ***** department did call me to advise me there is ***** on my account, however I still had to go into the store and prove my innocence. I was told that it would take up to 14 working days to have this resolved. I refused and demanded immediate action. The ********** also changed my information on the Edgards system so I could not verify myself when calling in for assistance. The staff don't seem to take ***** issues seriously. They don't seem to understand how stressful and traumatizing it is to be in that situation. They are even rude to you , almost a " why are you making your problem my problem" kind of an attitude. There is no urgency in dealing with ***** cases, which baffles me because Edgar's will be losing money and many clients because of this. Staff really need to understand the urgency and seriousness around ********** activities on a clients account. The client should not have to wait 14 working days. Requesting that the account be closed with immediate effect once you have proven your innocence,should also not be made difficult. I am really disappointed at this entire situation. Reading from the reviews, Edgards seriously has a ***** problem and should take this seriously in order for this to stop.