Frastrated

I went into an Edgar's store at the beginning of October. the cashier called the call center as i wanted to pay up my account and close it. the consultant could hardly here me. eventually i did received the settlement amount which I paid after a third attempt on my bank card. i was told that they could help in cancelling the insurance cover on the account. i had to call . I have been trying and trying and the number is apparently changed according to the voice prompts. the number I'm given does work. I have also email the proof of pay for the settlement of my account on the 15/10/2020. to date I have note received any feedback . im frustrated, i just want this account closed.