1 reviews | Active since Feb 2017

10 Feb 2017, 19:51

Fradelant account

<p>Some opened an Edgars account using my credentials! </p> <p> </p> <p>How the hell is this possible? Im very frustrated!</p> <p> </p> <p>I filled in a dispute form at the nearest Edgars branch with all the details as requested.</p> <p> </p> <p>Please clear this immediately!!!!! If not this will affect my ICT scoring!</p> <p> </p> <p>No has come back with any feedback yet!!!!!!!!</p>

0
Replies (3)
Edgars
Edgars's reply11 Feb 2017, 11:38
Official

Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the matter that our valued customer reported in store. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply11 Feb 2017, 11:39
Official

Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the matter that our valued customer reported in store. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

's update16 Feb 2017, 16:33
Reviewer Update

Hi Again,

What is the the turn around time for this investigation.

I have received no feedback to date!

No one is able to assist me and keeps getting redirected from one person to the other!

We are in the process of applying for a homeloan but this incident is in the way and needs to be cleared off my ICT records immediately!

This is really poor service!