Fourways Bad Service by Leadership

I went to edagrs fourways to exchange a product for a different size. I spoke to levels of leadership Dumitumeleng and Nthabiseng. All of which accused me of not buying the product there yet proof of the sms and the transaction purchased via my card. I don't believe this is how business should be conducted accusing characters of consumers when all proof via my account would be provided. This was disgusting. They forced me to leave the store to go to Clearwater 30km away to resolve the issue and offered no option for them to call the store for resolution. On entering Clearwater store my issue was resolve professionally and speedily. I am considering closing my account based on I was treated. The leadership of fourways needs to be removed and attritube to why they brand edgarss is dying. People like this should be removed to help your business progress. customer service should be a pillar of your operating model.