TM
Tumi M
1 reviews | Active since Jul 2009
12 Aug 2015, 13:30
fourth time in two weeks
I went to Edgars to buy my usual make-up at the black up counter, I have been there four times in the space of two weeks, even going there at different times but each time, there is no one attending that counter nor is there anyone willing to help. I prefer to have someone there to help me pick the colours and I pay a premium price for this! I have always had good service there but lately I have been very disappointed. If I could get that brand somewhere else I would be gone for good.
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Edgars's replyOfficial
13 Aug 2015, 16:48Hello Tum1,
It is with great displeasure to hear of the overall experience. Please be advised we have referred this query to the store manager to address. The store manager will liaise with the 'Black UP' consultants and arrange for a consultation. Thank you for notifying us of the lapse in service but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. Please be advised we have referred this query to the store manager to address. The store manager will liaise with the 'Black UP' consultants and arrange for a consultation. Thank you for notifying us of the lapse in service but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply13 Aug 2015, 16:48
Official
Hello Tum1,
It is with great displeasure to hear of the overall experience. Please be advised we have referred this query to the store manager to address. The store manager will liaise with the 'Black UP' consultants and arrange for a consultation. Thank you for notifying us of the lapse in service but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. Please be advised we have referred this query to the store manager to address. The store manager will liaise with the 'Black UP' consultants and arrange for a consultation. Thank you for notifying us of the lapse in service but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,