Four Months Later and Still No Refund

I placed an online order of R1209,65 on the 7th May 2020 and out of the 7 items ordered, I only received one (value-R79.95) as the delivery note stated they were out of stock for the remaining items. Yet, Edgars proceeded to debit my account for the initial order amount of R1209,65 when I should only have been charged for the one item I received. After forwarding all the necessary requested documentation and numerous emails sent back and forth between departments, the issue still hasn’t been resolved and I will essentially soon be paying an installment for items I did not receive.

I cannot understand how a simple procedure is taking so long to resolve. I must also emphasize the pathetic customer service. During these four months, I’ve been the one continuously following up, there has been absolutely no effort made by Edgars. I suspect the issue will be dragged out even further now that their credit facility has been taken over by RCS. Definitely closing my account after this issue has finally been resolved.