Formal Complaint and Immediate Cancellation of Membership

Dear Sir/Madam,

Today I received a call from an Edgar’s sales agent who informed me about certain “rewards” I could receive. At no point during this call was I advised that I was being signed up for an Edgar’s Club Membership, nor was I informed that I would be billed for it.

After the call, I was told I would receive a voucher, but instead I received an SMS confirming a membership that would be activated after five days. This was misleading and completely unacceptable, especially as this is an outdated membership that I did not request or agree to join.

When I called to cancel, the consultant I spoke to, who identified herself as Daphney, was extremely rude. I politely asked her to adjust her mouthpiece as I could not hear her clearly. Instead of assisting professionally, she responded rudely and corrected me in an inappropriate manner while I was already a frustrated customer. This level of customer service is unacceptable. The sales agent who initially contacted me was Releboghile (spelling not confirmed).

I hereby request the immediate cancellation of this membership, confirmation that no charges will be app****, and assurance that my details will not be used for unsolicited sign-ups in the future.

I expect written confirmation of the cancellation as soon as possible.

Kind regards, Nonhlanhla