Forcing payments on overpaid account and now refund is an issue

An account with Edgars has been paid in full, yet regular SMS reminders were sent. The account was paid according to the SMS which resulted in overpayment on the account of R1700. We have been battling since 11 August to get the money paid back. I phoned on 3 different occasions, holding on for more than 20 minutes and I have send e-mails as well. Still no joy. When I phoned earlier the lady working with this matter is not at work today. Now no one can assist and I have to wait until she comes back.

The amount of time spent on this is absolutely unacceptable.

Please contact me via e-mail with the account details and reference nrs for my calls.