1 reviews | Active since Mar 2012
Forced to Take Protection Plan
I have been receiving calls from the Call centre forcing me to take a protection plan of which i am not interested in taking as i do not purchase alot on the account. I most of the time only pay the membership fee. When i told the call centre agent this , they said that if i do not take the protection plan then they will keep calling me. This is exactly what they are doing. They called me on Friday the 05 February then called again 08 February which i kept rejecting the call. Today the 09 February they call again from a different number. I told the agent again that i am not interested but they just continued to explain the protection plan all over again. They just do not listen and on top of that they kept calling me the wrong name yet i had corrected them. Please stop calling me regarding the protection plan , if i want it i will contact Edgars. I have rights as well and have the right to decide whether i want something or not and i think that Edgars should respect my decision.
We would like to thank you for your honest feedback and apologise for the frustration you had to suffer due to this incident.
It is important for you customers to have this service linked on your account as it will pay the outstanding balance on your Edgars Account in the event of retrenchment from permanent employment, permanent disability or death. If there is no outstanding balance on the account you will not be billed for service. Your Insurance cover is dependent on how you conduct your account payments. It is a requirement to have a Credit Life Insurance Policy in order to operate an Edgars credit agreement (this product is conditioned).
Waiting periods:
*No waiting period applies to death.
*A three month waiting period applies to retrenchment and permanent disablement.
Kindly visit http://financialservices.edgars.co.za/account-protection to view the terms and conditions
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We would like to thank you for your honest feedback and apologise for the frustration you had to suffer due to this incident.
It is important for you customers to have this service linked on your account as it will pay the outstanding balance on your Edgars Account in the event of retrenchment from permanent employment, permanent disability or death. If there is no outstanding balance on the account you will not be billed for service. Your Insurance cover is dependent on how you conduct your account payments. It is a requirement to have a Credit Life Insurance Policy in order to operate an Edgars credit agreement (this product is conditioned).
Waiting periods:
*No waiting period applies to death.
*A three month waiting period applies to retrenchment and permanent disablement.
Kindly visit http://financialservices.edgars.co.za/account-protection to view the terms and conditions
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,