Forced to take a voucher when exchanging product

Item: Edgars
Rating: 2
Author: Bronwyn J

Person who attended to my return forced me to take a gift voucher when I wanted my money back the person also serviced me with a bad attitude advising that I must only take a voucher and use it under the Edcon retail stores. When i asked why she cant give my money back she could not give me a proper reason. Nowhere on the till slip does not state that when exchanging products one cannot recieve ones cash back. Disgruntled customer Bronwyn Jordaan

Helpful (0)

Replies (1)

Edgars's replyOfficial

20 Dec 2015, 14:52

Hello BronwynCJ,

We must sincerely apologise for the overall experience. Please be advised we do not enforce gift cards on our customers. We have referred this query to the store manager and we assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply20 Dec 2015, 14:52

Official