1 reviews | Active since Jan 2015
Forced to buy something I didn't want
<p>Went to Edgars at Springs mall to buy Clinique foundation but the consultant didn't assist me with the correct shade for my complexion. Another consultant came and gave me Estee Lauder foundation. It's a darker shade than my complexion. Even the service was terrible both consultants were not friendly and not helpful. </p>
We have escalated the complaint to the Edgars Springs management to address as our valued customer is not happy with the overall service that was received in store and you are not happy with the cosmetics purchased. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Springs management to address as our valued customer is not happy with the overall service that was received in store and you are not happy with the cosmetics purchased. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.