FORCED PRODUCTS WITHOUT CONCERN AND BADDDD SERVICE

I called Edgars call center regarding my statement query. They included cellphone insurance and VIP club benefits under my name.i then called asking them to remove these products as I have never app**** for them. I spoke to a lady by the name of Akhona(if that's her real name, before giving me her name she took long to answer),it was today the 13th of March 2018 around 8:45.She told me that these products have been cancelled but I won't get refund because I have signed an agreement for these products,i asked her to send me those copies because I don't remember signing for those products,she said she was sending but I still haven't got them,i asked to talk to her manager,she Hung up the phone in my ears. Can someone please tell me what's going on? I'm definitely going to close this account this month,you guys have proved people's assumptions about Edgars true.