Force products on customers

<p>I was on holiday in Cape Town & Edgars did a beauty assessment in store. They advised me that I should purchase a face cream for my skin which i did. I had a reaction to the product & returned it at Edgars Centurion upon my return from holiday. Edgars Centurion staff refuse to credit me and force me to take another cream (Elizabeth Arden) in place of the previous product. I still had a skin reaction from this product as well. I tried to return it at Edgars Forrest Hill as I was shopping there today & they refused to assist me. They say I must go to Centurion again! What type of service is this that you are forced to take products that are not good for you and they refuse to just credit your account? Different branches are incompetant to assist you. I just want to return the item & do not want any more products that is damaging my skin. I have been a customer for many years & I am very dissappointed at how unprofessional the Edgars branches & staff are! Total lack of service!!</p>