1 reviews | Active since Nov 2013
FOR SUCH A BIG BRAND YOU ARE, YOU ARE ***********!
I will not stand to suffer the consequences of your incompetency, irresponsibility and lack of customer service skills. My name now has a negative listing on Transunion due to your lack of fair trading.<br> <br> I have logged numerous complains about the status of my account and this far not one has reverted back to me with concrete responses. Again I will mention this, I payed up my account in October 2014. In November the account was used and the first instalment was due end of Dec. I payed R450 on 19 Dec and was due to pay the same amount end of Jan, however I then payed R1 000 end of Jan.How the hell in broad day light do I learn of a R670 and a R960 instalment for March and April? To date I have called countless times to get responses of this matter, received Ref numbers (E***,***/GO) but no one is capable to highlight what bull is taking place on my account while arrears keep piling .I am receiving texts indicating that my account is in areas and I will have a negative record if I do not pay.<br> <br> Pay careful note that I need an accurate breakdown of how these instalments came about and bear in mind I will not be liable for arreafs. Lastly, u will update my account.
Thank you for bringing this matter to attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding the concerns you have raised with us regarding your account and installment calculation, has been forwarded to our accounts department to assist with.
You will then be contacted and advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding the concerns you have raised with us regarding your account and installment calculation, has been forwarded to our accounts department to assist with.
You will then be contacted and advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
