For Lack of Knowledge, my People Perish...

I refer to my telephonic discussion (on Thursday, 23 May) with Rebecca from the EDCON call centre, who assured me that she was going to discuss my complaint with the debt review department and get the manager to call me to discuss the problem. I am still waiting for the promised call back. The debt review team is demanding preferential treatment in comparison to all the other credit providers (Nedbank, Standard Bank, ABSA Bank, Woolworths, Foschini) who have already reduced the interest rates and fees on their debts to zero and extended the repayment term of their debts in accordance with her affordability. It is no secret that the EDCON Group is in serious trouble and this sort of customer service is certainly not helping get them out of their current financial predicament. According to the COB sent by EDCON, this loan was granted after the client originally app**** for debt review and would therefore constitute "RECKLESS LENDING". Should EDCON persist in being uncooperative, we will have no option but to pursue the reckless lending charge and all legal costs will be for EDCON's account.