Fong Kong Grendha

I am an unhappy customer of Edagars Diamond Pavilion. I am of the opinion that the branch is selling substandard Grendha sandals. My first 2 pairs of Grendha were purchased at your store before I was married and had a baby. They lasted me 7 years before they broke and I wore them often! In 2018 I purchased one pair of black jewelled Grendha sandals from the store again and with three months there was a crack across the sole of the sandals. This is not the brand quality that I know. I returned it after a painful and time consuming process of checking for the slip on the your system. I was quite happy to exchange them for a different pair of plain black Grendha sandals. These lasted me almost 5 months before they too developed a crack across the soles of both shoes. In my frustration, I returned to the store to have them returned. They could not trace the transaction on your system so they said they were unable to exchange it for me. I am quite upset that I spent good money on the sandals, as well as petrol driving up and down to complain that they have broken prematurely, and to add insult to injury, the manager on duty did not assist me to the best of their ability. I will never ask for them to look up a transaction on the system which does not exist. That would just be plain stupid! Their account tracking system is useless! The long and the short of the story is that I will never again buy Grendha from any Edgars outlet. You have FAILED me as a customer of many many years. In the same month that I got the plain black sandals in exchange for the broken pair, I ordered a pair of Grendha online from another supplier and three more pairs from a different supplier. Believe me when I tell you that the shoes from other suppliers are still going strong without fail. This is just another confirmation for me that they are selling some kind of factory rejected or substandard Grendha shoes. You are putting the brand to SHAME!! And you have FAILED me as a loyal customer and Grendha fanatic. I feel it necessary that the public knows about my negative experiences regarding their Grendha sandals so that you can be spared the complete waste of time of purchasing your Grendha there. I will never purchase Grendha at Edgars again.