Following procedure instead of having satisfied customers coming back.

I bought a cellphone cash, after a day of opening it and attempting to use it the phone would not accept the security password after using it only once. no exchange could be given, I was told to take the phone to a technician, paying out of my own pocket for it. manager of cellphones and store manager could not assist. told phone will be sent in for 6 weeks after which I could get an exchange. furthermore the protective screen and pouch which came with the phone was too big and the assistant who did sale refused to put the protective screen on the phone.