Follow up your OWN CLAIM

I submitted a claim for a ****** cellphone on the 20th of February 2016. I was told I have to come back to the store after 7 days to check if the claim was approved as no one will call me from the store or the insurance company. I went to the store yesterday and was told that there was no documents submitted to them and the guy was so unhelpful. I had to wait to be helped and there was also an unhappy helped by the same guy that had to help me and the sales manager was try<br> <br> <br> <br> <br> <br> Went to Edgars Westgate branch on the 20th of February 2016, to submit a claim for a ****** cellphone. I was told that I have to come back to the store after 7 days to check if the claim was approved as no one will contact me either from the store or the insurance company. I then went back on the 8th of March 2016 and was told the insurance company hasn't received any of my documentation relating to the claim. I find it very unfair that after giving the store sufficient time to process my claim, upto this time it seems as if nothing in done as no follow ups are being done. <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>