kK
keitumetse K
1 reviews | Active since Nov 2012
06 Feb 2015, 09:26
follow up reference number is ***/GO
On the 30th of may 2014 the amount of R447.29 was debit order electronic payment was deducted from my bank account, without me agreement,or my approval.day after that on 31st i make a payment of R1000. I don't have any agreement with edgars to go through my bank account . I,have been a loyal customer for almost 17 year paying my account with CASH payment, Is that possible why know i change to electronic payment?, why can i make another payment the next day?.So i want to lay a charge of ***** to edgars/ (edcon) and explanation before i can take the matter outside the world
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Edgars's replyOfficial
09 Feb 2015, 12:34Hello tumaiza,
Thank you for raising your concerns with us. Kindly note we have referred this query to the accounts department manager to conduct investigations with regards to the debit order debited on your account, and upon findings feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note we have referred this query to the accounts department manager to conduct investigations with regards to the debit order debited on your account, and upon findings feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply09 Feb 2015, 12:34
Official
Hello tumaiza,
Thank you for raising your concerns with us. Kindly note we have referred this query to the accounts department manager to conduct investigations with regards to the debit order debited on your account, and upon findings feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note we have referred this query to the accounts department manager to conduct investigations with regards to the debit order debited on your account, and upon findings feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***