Follow-up on previous complaint

After my report to hellopeter on 25 February 2016 I received a call from Edgars regarding my complaint. According to the gentleman that called me there is no trace of the person who called to make a payment arrangement even though the person I spoke to earlier in the day confirmed that the arrangement reflected on their system. He then told me he would get back to me on 26 February and 5 days later I'm still waiting. Previous reference ***/GO