1 reviews | Active since Dec 2014
Flaw in Material but NO they will investigate
I took my son to buy some clothes at Edgars Rustenburg on 04/09/2017 as the pants that he wants they sell. On 05/09/2017 he took the pants back as they were too big for exchange and he got a smaller size. On 06/09/2017 he put on the pants to go to church as he had a function to attend but when he sat down waiting for time to pass to go the pant ripped. It did no rip on the seam it ripped in the middle at the crotch. I told him it is a flaw in the material and he must take it back. so on 07/08/2017 he took it back and the response he got was shocking. They told him it is not their fault and it is not a factory fault so the will not take it back but will take a photo and investigate it and phone him. The cost of the pants is R600 and I cannot just let it be there. Im sure they have insurance for such instances for they can send it back to the supplier. Im not happy to loose R600 for something that is not my childs fault.
We have escalated the complaint to the Edgars Rustenburg management to address with regards to the faulty pants as they need to be taken in for quality assurance , kindly bring in the proof of purchase as well . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
We have escalated the complaint to the Edgars Rustenburg management to address with regards to the faulty pants as they need to be taken in for quality assurance , kindly bring in the proof of purchase as well . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***