HW
Hanno W
1 reviews | Active since Oct 2019
20 May 2020, 09:36
Five week order delay
I understand that there is a backlog regarding deliveries but a five weeks is getting as bit embarrassing. I order clothes for my young one online eight weeks ago. I am still waiting for the order. I want to cancel the order but there zero response from the "customer service". If this is the service the Edcon group supplies I understand that they are struggling to keep there head above water. I will never buy from Edgars again.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
21 May 2020, 11:34Good day Hanno,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
Edgars's reply21 May 2020, 11:34
Official
Good day Hanno,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
HW
Hanno W's updateReviewer Update
21 May 2020, 11:43Thank you for the reply. I already had to buy the products elsewhere due to the delay. Could you please cancel the order. It was bought on a Credit Cards so it can only be revered.
HW
Hanno W's update21 May 2020, 11:43
Reviewer Update
Thank you for the reply. I already had to buy the products elsewhere due to the delay. Could you please cancel the order. It was bought on a Credit Cards so it can only be revered.
Edgars's replyOfficial
21 May 2020, 13:42Good day Hanno,
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that the order number provided is missing one digit, and we are unable to locate any profile under ***.
Please provide us with the correct order number (10 digits long) or the email address used when the order was placed.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that the order number provided is missing one digit, and we are unable to locate any profile under ***.
Please provide us with the correct order number (10 digits long) or the email address used when the order was placed.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
Edgars's reply21 May 2020, 13:42
Official
Good day Hanno,
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that the order number provided is missing one digit, and we are unable to locate any profile under ***.
Please provide us with the correct order number (10 digits long) or the email address used when the order was placed.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that the order number provided is missing one digit, and we are unable to locate any profile under ***.
Please provide us with the correct order number (10 digits long) or the email address used when the order was placed.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
HW
Hanno W's updateReviewer Update
21 May 2020, 13:50Good day,
The order number is *** and the email is ***.
Please let me know if you need something else.
The order number is *** and the email is ***.
Please let me know if you need something else.
HW
Hanno W's update21 May 2020, 13:50
Reviewer Update
Good day,
The order number is *** and the email is ***.
Please let me know if you need something else.
The order number is *** and the email is ***.
Please let me know if you need something else.