First pathetic service in store and then 'Dont care a damn attitude'

Please see thread of emails below to understand why Edgar's came to their knees:

You have not even bothered to look into my query or care about me as your customer as to why I was embarrassed and why the voucher gave that error but you have processed cancellation of the Club already.

This is why Edgar's is gone down to the ground, no vate to investigate a client's query or concern instead lose revenue immediately by canceling membership.

I want your CEO's details. I'm.going to publish this thread of emails everywhere to confirm why Edgar's hit rock bottom. Staff like you whom just don't give a damn about the sustainability of your company.

Shiraz Aziz +***1

From: Edgars Customer Care <***> Sent: Thursday, December 24, 2020 11:35:40 AM To: 'SHIRAZ AZIZ' <***> Subject: RE: Please SMS me my Edgars Club Account Number Thank you for your response,

Please note your request as been logged, your Edgars club account will be cancelled within 48 working hours.

For all credit related queries including balances, payments, instalments, letters and statements please contact RCS:

Monday – Friday: 08h00 - 18h00

Saturday: 09h00 - 18h00

Sunday: 09h00 - 17h00

*** Or email us:edg*******

Regards

Edgars Club

From: SHIRAZ AZIZ [mailto:***] Sent: 24 December 2020 09:28 AM To: *** Subject: Re: Please SMS me my Edgars Club Account Number

***2****7.

I want everything cancelled. I will settle in full any outstanding balance and have nothing with Edgars going forward.

Shiraz Aziz

+***1

From: Edgars Customer Care <***> Sent: Thursday, December 24, 2020 9:20:20 AM To: 'SHIRAZ AZIZ' <***> Subject: RE: Please SMS me my Edgars Club Account Number

Good day

We would like to apologise for the inconvenience.

Please confirm your ID number so to log your request.

Regards

Edgars Club

From: SHIRAZ AZIZ [mailto:***] Sent: 24 December 2020 09:08 AM To: *** Subject: Please SMS me my Edgars Club Account Number

Image

Pathetic service from Edgar's. You send me a R100 voucher and I couldn't even use it.

I want my club card cancelled and I my account closed.

This is the above error message the cashier got at Edgar's The Mall of the South.

They couldn't so anything to help and I was embarrassed with an entire que of people.

Shiraz Aziz +***1