FINRITE LETS EDGARS DOWN - STILL WAITING FOR PHONE REPAIRS!

I put in a claim for my damaged phone on the 31th of August ( Ref: SEKSID-911-n 31.07.20), wrote to the the Team Leader of your Insurance Administrators (FINRITE) 3 times and made 6 calls to them. Twice I was promised collection within a week, twice failed. We live with covid comprimised persons in the house and I need my phone to do banking and online shopping and the Team Leader *** finally responded today with a brief message to say, they let the courier company know its urgent.. Really? No date of collection or no commitment to a solution.

Shoddy, terrrible service. What are you going to do about it Edgars?