Financial woes made worse by incompetant staff

I’m done with Edgars. When this mess if over, I’m walking away forever. It started when my previous phone, a Galaxy Grand Prime, broke in 2020. I had bought it at Edgars around 2018/2019, so I reckoned I’d just get a new phone there. June 2020 I got a Galaxy A10 and I decided to get insurance on the phone, so I asked the staff helping me if I can cancel my Grand Prime’s insurance, and they said it’ll be done. In late 2020, due to Covid, my hours at work got cut and in 2021 it got cut even more. I couldn’t have foreseen this as we were actually doing ok at the time I got my phone, but it forced me to make a lot of financial cuts. August 2021 I went to Edgars Loch Logan to cancel my phone insurance. They asked me if I’d like to cancel both insurances… so then I found out they never cancelled my Grand Prime’s insurance, so I’ve been paying for this for over a year, while I’ve been struggling financially due to Covid.

I got into contact with their support. First they asked me how I never noticed this on my statements. I responded that I never get any statements. They use to email them, but don’t anymore. I use to be able to see them on their website, but you can’t anymore. Next they asked me if I received an sms or checked back with them if it was cancelled. I said I got no sms as this wasn’t mentioned to me, and of course I didn’t check back with them, am I supposed to double check the Edgars staff’s work. I don’t double check what staff do at stores in case they forget to do their actual ****** jobs… What sort of question was that? They’re acting like it’s my fault they didn’t do their jobs. So they said they’ll investigate the issue. I’ve emailed them about this, but just get a generic “email has been escalated to the relevant department for further assistance”. There’s been no further assistance.

The latest thing is they actually handed me over for further action. So firstly, I’m now expected to pay them for their negligence as they just swept this whole thing under the rug, and have the ***** to hand me over. Secondly, it’s been financial hell these last few years to make ends meet and as a tough big corporation they’re obviously going to walk over me? Sorry, Edgars. Your staff is ***********. Your service is nonexistent, and you’re as money hungry as the worst of them. No wonder you’re always on the brink of being bankrupt. When I can, I’ll pay what I owe you, no more, and then leave your greedy, *********** store in the rearview mirror.