KP
Kabelo P

1 reviews | Active since Jun 2013

05 Jun 2015, 12:00

Financial Servives and clubs

The following financial services were offered to me without me agreeing to it. I requested transcripts that suggest that I agreed but I did not get any help: <br> 1. Edgars Funeral Ins-39.50 (04/09/13)<br> 2. Part-month Travel FAM Insu- R15.36<br> 3. Family provider plan- R32.80(02/09/09)<br> 4. Travel FAM Insu- R19.25 (13/09/13)<br> 5. Part-Month Hospital cash Back Family-- R73.44<br> 6. Hospital cash Back Ins-Family-R92.00(13/09/13)<br> 7. Home Protect Insurance- R49.00(04/09/13)<br> 8. Dental Insurance-Family-R90.00(04/09/13)<br> <br> My complaint was finally handled by Mr Pule,Tel *** at Customer Service Depart who promised to sort my issue. He constantly update me with progress of what is happening until he resigned from Edgars. I felt that it was another tactic to delay this issue. They deducted this amount for about 12 months, I really need that money. <br> No one from Edcon has come forward to assist me in trying to solve this matter and i am very diappointed.

0
Replies (1)
Edgars
Edgars's reply08 Jun 2015, 12:44
Official
Hello kabelop,

As per our telephonic discussion, kindly note we have referred this matter to the accounts department manager to address as this matter was prolonging. Investigations will be conducted regarding the financial services enrolled without your consent. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

IF you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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