JS
Julega S
1 reviews | Active since May 2015
03 Feb 2016, 11:35
Financial services - poor service
My mother has a family/partner protector plan with Edgars/Hollard, she has been trying to institute a claim following the passing of my father in November 2015. The service she is receiving is poor. She has sent all required documentation and still waiting with no status of the claim. <br> Kindly contact ***
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Edgars's replyOfficial
04 Feb 2016, 11:37Hello julega,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Could you kindly visit the store with the necessary documents so that adjustments can be made and paper work will be submitted to Hollard for processing. Final feedback confirming resolution will be provided with the next 48 working hours after submitting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Could you kindly visit the store with the necessary documents so that adjustments can be made and paper work will be submitted to Hollard for processing. Final feedback confirming resolution will be provided with the next 48 working hours after submitting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply04 Feb 2016, 11:37
Official
Hello julega,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Could you kindly visit the store with the necessary documents so that adjustments can be made and paper work will be submitted to Hollard for processing. Final feedback confirming resolution will be provided with the next 48 working hours after submitting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Could you kindly visit the store with the necessary documents so that adjustments can be made and paper work will be submitted to Hollard for processing. Final feedback confirming resolution will be provided with the next 48 working hours after submitting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***