Financial services cancellation

<p>I went to edgars bree street to cancel accident and hospital plan last month but I couldn't as I was told by assistant manager or manager that I must go cancel where I opened an account. I was so suprised cause I always pay my account there and it is edcon store and he said they are busy as it was month end. I went home with no assistance.</p> <p> </p> <p>Today I went there again to pay my account and luckily I was the only customer in the store. I paid, and asked the consultant to cancel the policy, the manager or assistant (the same guy I spoke with last time) was on the phone. When he was done the assistance told him that I want to cancel, then he said that they only help customers who opened account at their branch.</p> <p> </p> <p>What I want to know is that am i not an edcon customer? & why are they taking my money when am paying my account? I have an edgars account. Must I go to he branch where I opened my account? Am not happy at all with the service I got and from the manager?</p> <p> </p> <p> </p>