1 reviews | Active since Jun 2016
FINANCIAL SERVICES AND CLUBS FEE???? ***
<p>Why the hell am I being charged a "FINANCIAL SERVICES AND CLUBS / MOBILE CONTENT FEE /SMS AIR SUBSCRI"</p> <p>Since I neither signed up for any of this,! How the hell can you take my money without consent, this is THEFT and will be reported to the consumer protection council, as well as a charge laid at my local police station.</p> <p> </p> <p>You will pay back my money, otherwise face sersious consequences for your underhandedness.</p> <p>To be frank, I have no:</p> <p>- Mobile Subscription service</p> <p>- club subscription</p> <p>- any other kind of subscription with edgars or any of its affiliates</p> <p>Nor have I ever receieved any of the above mentioned benefits for the money that you stole from me.</p> <p> </p> <p>Gavin</p>
Thank you for bringing this matter to our attention.
Please be advised the only product activated on your account is the mobile content, which has been billed for 2 months on your account to the total value of R40.00Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancelation and credit of the Mobile content will be provided shortly.
Your reference number is ********** 330/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention.
Please be advised the only product activated on your account is the mobile content, which has been billed for 2 months on your account to the total value of R40.00Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancelation and credit of the Mobile content will be provided shortly.
Your reference number is ********** 330/GO.
Kind Regards
Customer Experience team
***
I appreciate the quick response, but it does not aleviate my distrust and anger towards Edgars.
ALSO, I have a charge for "SMS AIR SUBSCRI" @ R19.99 on my May statement, your missing this enstills even less trust in your company.
I do not accept that this subscription was created by a third party. They are acting on Edcons behalf and therefore can be regarded as one and the same. THEREFORE you are responsible.
Needless to say I and my wife will be closing our accounts immeadiatley.
I appreciate the quick response, but it does not aleviate my distrust and anger towards Edgars.
ALSO, I have a charge for "SMS AIR SUBSCRI" @ R19.99 on my May statement, your missing this enstills even less trust in your company.
I do not accept that this subscription was created by a third party. They are acting on Edcons behalf and therefore can be regarded as one and the same. THEREFORE you are responsible.
Needless to say I and my wife will be closing our accounts immeadiatley.
Edgars,
I received my refund thank you.
HOWEVER YOU CHARGED ME ANOTHER R19.99 AS A "PRINCIPAL DEBIT ADJUSTMENT" REFUND THIS AMOUNT IMMEADIATLEY. I WILL NOT PAY FOR A SUBSCRIPTION THAT I DID NOT GIVE CONSENT TO.
I WILL NOT WAIT A MONTH FOR A NEW STATEMENT TO SEE IF YOU HAVE DONE YOUR JOB, I WANT THIS RESOLVED NOW.
Edgars,
I received my refund thank you.
HOWEVER YOU CHARGED ME ANOTHER R19.99 AS A "PRINCIPAL DEBIT ADJUSTMENT" REFUND THIS AMOUNT IMMEADIATLEY. I WILL NOT PAY FOR A SUBSCRIPTION THAT I DID NOT GIVE CONSENT TO.
I WILL NOT WAIT A MONTH FOR A NEW STATEMENT TO SEE IF YOU HAVE DONE YOUR JOB, I WANT THIS RESOLVED NOW.