JC
Jay C
1 reviews | Active since Jul 2013
15 Sept 2015, 08:55
FINANCIAL SERVICES AND CLUBS FEE????
To Edgars<br> <br> I was somewhat perplexed to see this charge on my account:<br> <br> FINANCIAL SERVICES AND CLUBS ---<br> 23/08/15 SMS AIR SUBSCRI 19.99 <br> 7/09/15 MOBILE CONTENT FEE 19.99 <br> <br> Since I neither signed up for this, nor have been charged for this since THE INCEPTION OF MY ACCOUNT. nor have i visited an Edgars store in several months. <br> <br> Kindly advise as to where you think you can go about charging customers for a service they have not requested. Secondly I want nothing to do with mobile services from Edgars. <br>
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Edgars's replyOfficial
16 Sept 2015, 13:18Hello JayCaboz,
It is with great displeasure to hear that you have been enrolled without your consent. Please be advised we take such matters seriously and we have referred this query to RMCS management to address. We apologise for the overall experience, and we have send a request for cancellation and reversal.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear that you have been enrolled without your consent. Please be advised we take such matters seriously and we have referred this query to RMCS management to address. We apologise for the overall experience, and we have send a request for cancellation and reversal.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply16 Sept 2015, 13:18
Official
Hello JayCaboz,
It is with great displeasure to hear that you have been enrolled without your consent. Please be advised we take such matters seriously and we have referred this query to RMCS management to address. We apologise for the overall experience, and we have send a request for cancellation and reversal.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear that you have been enrolled without your consent. Please be advised we take such matters seriously and we have referred this query to RMCS management to address. We apologise for the overall experience, and we have send a request for cancellation and reversal.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***