1 reviews | Active since Sept 2015
Financial costs on nil balance
Edgars invited per sms, open up an account and get R800 vouchers for free. I encouraged my 21year old, full time student to do this and he bought TWO items, R2548 and opened this account, Sep14<br> Unbeknown to us, (normally, 1st 6 months interest free + shown in shop), this client was put on an<br> interest rate of 22.65%, and<br> Deferred interest charge (??) R42-69<br> an account protection plan of R9-80pm AND a <br> VIP member, getting their adverti*****t magazine, at R54-50 pm. (generally for free, eg Dischem)<br> Edgars Menlyn did not even succeed to load our correct address on their system, and until today, i have NEVER received any statement or vip benefits.<br> This all added to a balance of R750 plus!! received NIL!<br> Two months later,18Nov, i got a final settlement amount from Brooklyn, and paid IN FULL+final.<br> However, Edgars kept on with these financial costs and then started to phone the student, threatening to 'bad debt' him. I've been at office, four times, emailed 5x, phoned 10x. Spoke to various and last was Betsie at Brooklyn who claimed to be very busy but will look at it. It is still not resolved and i don't know WHAT to do??<br> would hate poor student to start live being blacklisted.
Thank you for taking the time and addressing your service experience with us. As the account is not in your name we are unable to discuss anything further as prohibited by law. The main account holder signed the Credit Terms & Conditions upon accepting the account. He also know when was the last payment made on the account and failure to make regular payments will lead the account to be handed over to attorneys for further collection.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. As the account is not in your name we are unable to discuss anything further as prohibited by law. The main account holder signed the Credit Terms & Conditions upon accepting the account. He also know when was the last payment made on the account and failure to make regular payments will lead the account to be handed over to attorneys for further collection.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***