Finally someone who cares about customer service at Edgars - Lilanie Crause

<p>After receving such ********** service from your call centre as well as a Team Leader and absolutely no joy or feedback for my query.</p> <p> </p> <p>I reached out to Lilanie Crause on LinkedIn. It was a random message out of my desperation for some form of assistance.</p> <p> </p> <p>I am so glad that i contacted her as i feel she is the only person at Edgars who understands what customer service is and what it means to deliver service to a customer.</p> <p>She took ownership of my query despite her having her own job function and she followed up and made things happen.</p> <p> </p> <p>I take my hat off to you, Lilani as you are a true ambassador to customer service and customer centricity.</p> <p> </p> <p>I Applaud your actions and Edgars should actually be greatful that a person like yourself with such an awesome calibre are on their team.</p> <p> </p> <p>Thank you! Thank you! Thank you! You are an asset to this organization</p>