CB
Cleopatra B
1 reviews | Active since Jan 2018
05 Jun 2019, 16:41
Finally some answers from Edgars.
Today I decided to call Edgars again after I called them yesterday and was put on hold for more than 10 minutes and nobody came back to me. Today I spoke to a nice lady who managed to assist me and gave valid explainations, what happened was Edgars decided to give me some products without even speaking to me like funeral, accident covers and other covers which I did not need or asked for which was the reason why my Instalment went up drastically,the kind lady managed to cancel all those covers and would send me proof of the cancellation and get my account back to normal but I am thinking of closing this Account as what they did is **********.
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Replies (1)Edgars's replyOfficial
05 Jun 2019, 18:18 Dear Cleopatra,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Rest assured the products in question were successfully cancelled this afternoon as requested.
On your next billing cycle the products in question will not reflect on your statement.
Please give us the opportunity to constantly serve you and not close your account.
We trust as we recover from this incident your faith will be restored in us again.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Rest assured the products in question were successfully cancelled this afternoon as requested.
On your next billing cycle the products in question will not reflect on your statement.
Please give us the opportunity to constantly serve you and not close your account.
We trust as we recover from this incident your faith will be restored in us again.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply05 Jun 2019, 18:18
Official
Dear Cleopatra,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Rest assured the products in question were successfully cancelled this afternoon as requested.
On your next billing cycle the products in question will not reflect on your statement.
Please give us the opportunity to constantly serve you and not close your account.
We trust as we recover from this incident your faith will be restored in us again.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Rest assured the products in question were successfully cancelled this afternoon as requested.
On your next billing cycle the products in question will not reflect on your statement.
Please give us the opportunity to constantly serve you and not close your account.
We trust as we recover from this incident your faith will be restored in us again.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
