filthy service from edgards!!!

<p>I bought Verssed Motion E1.1 Tablet for myself in December 2015. The Tablet worked fine at first with no problem, then I noticed in January 2016 that the battery became flat even if I had just charged the phone. The problem persisted and I decided to take back the Tablet to Edgars at N1 city Store.</p> <p>The assistant that helped me told me it will be sent to repairs and it will take 4-6weekes and I will get a call back. Seeing that the phone was faulty, the assistant checked it and told me that most of the Verssed phones have been returned by customers, they found out all the Verssed phones had the same battery problem. He then told me the repairs decided that going forward customers would be replaced with a Mobicell Tab. He also told me that all the Verssed Tabs have been taken out at all the Stores as they are problematic phones.</p> <p>Mid April I visited Edgars N1 City store to find out if they had any feedback from repairs. The lady that assisted told me they had only received 2 phone for now and I needed to come back in a weeks’ time which I did with no luck. She also mentioned that the phone will be replaced with a Mobicell Tablet because the Verssed Tablet were faulty like the other guy. I was then told to wait for a call to go back to the store, since it had been way more than 6 weeks I decided to go again to find out if there was any progress or not.2weeks after (15 May 2016) I decided to check if they had feedback, by now I was annoyed with the service I received from Edgars. To my surprise the lady that assisted me gave me the same model of a tab, when I asked what happened all she answered was this is what they received from repairs. I took the phone home and it worked for the rest of the day. The next day I had to take back the phone to Edgars because it had the same problem, whenever I download it stops working and gives me an error message, I’m not even talking about the battery which also gave me problems on this new one. I’m extremely unhappy and would like the phone to be replaced, especially since I had been promised a different model and was also assured by you staff that the phone was faulty and problematic.</p> <p>A promise made to a customer should be met, at all times. If you fail to provide me with a better model and I demand a refund, I refuse to go on like this!</p> <p>Highly disappointed customer!!!</p>