SA
Sandy A
1 reviews | Active since Jan 2014
06 Oct 2015, 10:49
FICA still not processed - ***/GO
I logged a complaint report 15 Dec 2014 that after visiting multiple Edgars stores to Fica our account it still had not been done. Edgars Customer Service responded with ref no ***/GO assuring me it was in the process of being done. 10 months later it has still not been done! It is absolutely ridiculous the lengths we have to go through to get this done, I overpaid my account with almost R9000 and it's been close on 2 years and I can't get my money back from you, it seems this is being done on purpose!!! I need the accounts dept to contact me and my money to be refunded so that this account can be closed!
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Edgars's replyOfficial
08 Oct 2015, 11:30Hello Arundels,
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department manager to address, as this matter has been prolonging. We apologise for the delayed action to this query, but we assure you the accounts department is in receipt of this query.
The reference number is still the same: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department manager to address, as this matter has been prolonging. We apologise for the delayed action to this query, but we assure you the accounts department is in receipt of this query.
The reference number is still the same: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Edgars's reply08 Oct 2015, 11:30
Official
Hello Arundels,
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department manager to address, as this matter has been prolonging. We apologise for the delayed action to this query, but we assure you the accounts department is in receipt of this query.
The reference number is still the same: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department manager to address, as this matter has been prolonging. We apologise for the delayed action to this query, but we assure you the accounts department is in receipt of this query.
The reference number is still the same: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***