NP
Neville P
1 reviews | Active since Nov 2017
06 Nov 2017, 21:17
Fica registration
This is a complaint about your fica registration. I think I must of done my fica about 7 months back, I first handed in all my docs at Cape Gate branch. Later I inquired at Zevenwacht mall branch and the told me my I'd doc was unclear, then I submitted again, and then for a 3rd time. still my fica isn't sorted, and asked at customer service how long still I have to wait and the could not answer. And another thing the service at Zevenwacht sucks, senior management should sort out that store, they probably worst of the bunch.
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Replies (3)
Edgars's replyOfficial
07 Nov 2017, 13:08We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 13:08
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
07 Nov 2017, 13:08We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 13:08
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
07 Nov 2017, 13:25We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 13:25
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you furnish us with your ID number and proof of residence to *** so that we may liaise with the accounts team to remove the FICA block code on the account. We apologise again for any frustrations incurred by being sent from pillar to post.Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,