FICA documents - being pushed from pillar to post

I have never experienced such pathetic service from Edgards I have no idea where else to escalate my matter I have called your call centre on the 26/05/2019 requesting confirmation on where my FICA documents should be sent to, I was advised to send it to ********** I called on the 28/05/2019- and was advised the e-mail address provided was incorrect, I should send it to ********** which I did, this morning I called the call centre once more and I was advised the ********** is not the correct e-mail address I should use **********

I cannot understand being told one thing and then another. I am really not a happy customer and need urgent intervention

Regards