FICA DOCS SUBMITTED FOUR TIMES

I have been an Edgars account holder for over 20 years. Some time back when Edgars asked for FICA documents I submitted them. A couple of months later went to buy and was embarrassed at the tills because they said I had not sent in the documents. I resubmitted and the same thing happened at the tills. I sent in a complaint via the Edgars online contact centre - I got contacted by somebody from Edgars who said I needed to resubmit AGAIN and he gave me a reference number. This I duly did. A year later went into Clearwater two weeks ago and guess what! I was not FICA'd. I went into Cresta on Monday 23rd March with all the documents again. After standing around for over an hour was told I had to wait 48 hours. On Tuesday I contacted the online contact centre again and have had no response. I went into Cresta yesterday (a week after being told to wait 48 hours) and lo and behold! I am not yet FICA'd. I HAVE NOT BEEN ABLE TO USE MY ACCOUNT FOR OVER 2 YEARS! Does Edgars want customers? I will not go through the embarrassment of being turned away from the tills and will be closing my account.