FICA DOCS- SOOO FRUSTRATED!!!!!!!!!!!

hello Edgars.

please explain to me as to why my account has not been fica'd yet??? i settled my account in full in September 2018 amount was some like R11000.00 plus minus.

when i wanted to purchase something in October- alberton city- i was told there was something wrong with my account??? how embarrasing was that!!!! no notification nothing from edgars!!!

so i go to customer service and say my account needs to be fica'd. i take the forms fill it out and hand it in a week later edenvale.- the Manager scans the docs the friday and says to me - my account should be fine by the following Tuesday. not being in a hurry to use my account i leave it for about 2 weeks then decide to phone first before i make my name ASS AGAIN inside a store in front of other customers!! i phone customer service they say my account is still not right they busy allocating my documents which will take another 48 WORKING hours= another week basically.

once again not in a rush to use my account so i leave and forget about it for a few more weeks,

so realising its soon to be Christmas, and would like to use my account to buy some Christmas gifts for family etc etc, i phone customer service ONCE AGAIN-early December and the consultant says : OH SORRY - we have not received your documents ???

so after waiting nearly 12 weeks for docs to be Fica'd EDGARS still has not done anything to update my account- nobody has the decency to even phome me back and let me know what is going on- and to p it all off- i couldnt even buy Christmas gifts for my family because of stupid documents which Edgars lost due to incompentancy!!!!!

i mean this is really unacceptable Edcon- please take my account off hold so i can use it.

my account is up to date and none of my details have changed!!!

school is starting soon and would like to buy stationary for my child!!

thank you R seger.